Last fall, the Ross Pendergraft Library (RPL) launched another facet to their in house texting system; shush your neighbor via librarian.
Students could previously text their questions, concerns and complaints to a number routed to computers frequently monitored by library staff. If patrons had a question while in the second floor stacks, they could send a text. If they had a reference question, they could send a text. Responses were timely and aid would be sent.
For finals week, the RPL staff decided to broadcast the “shushing” feature.
“It’s the same software we use to help people,” said Sherry Tinerella, public services librarian for the RPL.
Complainants can text the same number they would get aid for library resources to get help in calming a noisy neighbor.
The RPL blog encourages students to use the “anonymous tip line,” but warns standard messaging rates apply.
“As long as the library is open, our shush line is open,” the blog read.
Students are encouraged to remember the first floor is considered a low noise area, while the second floor is whisper only; the second floor is considered the prime study area of the three floors.
The number to text is (479) 802-4876.